COVID-19 Support and Resources

We recognise our customers are on the front line of this pandemic and we are committed to supporting you to provide critical patient care, whilst also keeping your patients, employees and our employees safe.

Omnicell has built a bank of resources for our customers which you can find here. We will also update customers by email when new resources are available.

Support with Training Materials

We want to help make sure that the frontline team are spending time on patient care rather than spending time on training pandemic response incoming staff on Omnicell’s solutions. We can support with building incoming, new user databases.

If you need support with Omnicell’s solutions in any other way then please don’t hesitate to get in touch. Please email customersolutions@omnicell.com to request support from Omnicell or call our Customer Solutions Team directly on 07712 440523.

We have also created a short user training module on how to use Omnicell’s solutions for end-users.

We want to help make sure that the frontline team are spending time on patient care rather than spending time on training pandemic response incoming staff on Omnicell’s solutions. We can support with building incoming, new user databases.

If you need support with Omnicell’s solutions in any other way then please don’t hesitate to get in touch. Please email customersolutions@omnicell.com to request support from Omnicell or call our Customer Solutions Team directly on 07712 440523.

We have also created a short user training module on how to use Omnicell’s solutions for end-users.

Using an Omnicell Cabinet While Wearing PPE

We recommend logging into Omnicell cabinets with your user name and password while you are wearing PPE as the fingerprint reader cannot read through gloves. 

We are aware as staff usually use their print to login they may have forgotten their user name and/or password. Your onsite System Administrator can look up your user name and also reset passwords. In addition, your Super Users can reset passwords at the cabinet if you can remember your user name.

Support for Retail Pharmacy Customers

SureMed by Omnicell adherence packs will help your patients take the right pills and right dose at the right time. We want to reassure you that we are well stocked with our extensive range of medication adherence consumable/packaging products for all your patients. Never has it been more important to ensure elderly patients and those with complex health conditions are supported to take the right dose of the right medication at the right time.

To support you in focusing your time on patient facing services we are happy to set up a pre-order schedule for you. This means you can set up orders today for the next 6 months and we will deliver it to you and take payments on the dates agreed in your schedule. Taking this step now should ensure you are best placed to have enough cards in the UK to meet your current demand.

We have our own warehouse and logistics team at our headquarters in the UK who remain operational. We have classed them as a critical service team that we need to keep operational to be able to support customers at this crucial time. As a result we have also taken the precautionary measure of creating an emergency stand in team for the warehouse should resources become depleted as a result of the virus.

To ensure continuity of supply please call 0161 413 5333 where our teams are set up ready to take your call or email ordersuk@omnicell.com.

SureMed by Omnicell adherence packs will help your patients take the right pills and right dose at the right time. We want to reassure you that we are well stocked with our extensive range of medication adherence consumable/packaging products for all your patients. Never has it been more important to ensure elderly patients and those with complex health conditions are supported to take the right dose of the right medication at the right time.

To support you in focusing your time on patient facing services we are happy to set up a pre-order schedule for you. This means you can set up orders today for the next 6 months and we will deliver it to you and take payments on the dates agreed in your schedule. Taking this step now should ensure you are best placed to have enough cards in the UK to meet your current demand.

We have our own warehouse and logistics team at our headquarters in the UK who remain operational. We have classed them as a critical service team that we need to keep operational to be able to support customers at this crucial time. As a result we have also taken the precautionary measure of creating an emergency stand in team for the warehouse should resources become depleted as a result of the virus.

To ensure continuity of supply please call 0161 413 5333 where our teams are set up ready to take your call or email ordersuk@omnicell.com.

Support for Care Home Customers

Omnicell are here to support Care Home Customers during COVID-19.

We want to help make sure that your team are spending time on patient care rather than spending time on training staff or resolving any issues on Omnicell eMAR.

Here is just some of the support that we’re offering to our eMAR customers:

All planned second cycle visits will be conducted remotely.

Our support desk is still fully functional from 7am – 9pm, 7 days a week.

FREE access to our Super and Standard User eLearning for care homes.

If you need support with Omnicell eMAR in any other way then please don’t hesitate to get in touch. Please email ordersUK@omnicell.com to request support from Omnicell eMAR or call our team on 0161 413 5333.

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