How Pharmaself24 Transformed HMI Pharmacy's Patient Experience and Business Growth

Case Study - With local surgeries announcing a move to a new location over a mile away, the clock was ticking for HMI Pharmacy in Lancashire

  • Equipment

    Pharmaself24

  • Site

    HMI Pharmacy

Context

Pharmacy owner Zia Ashraf faced a difficult situation. The surgery that provided the bulk of prescriptions to his business, HMI Pharmacy, had signalled it would be moving away to a local health centre. For Zia, there was a very real prospect that customers would move with it, leading to a potentially significant decline in prescription numbers and income.

 

 

Challenges
  1. Eradicate the risk of patients making unnecessary journeys or wasting time while they wait
  2. Help galvanise the team behind a clear strategic goal to become the community's 24-hour prescription drop-off and collection point

 

 

Benefits

Secure patient nominations

Secure nominations from patients so that electronic scripts are sent directly to HMI, where patients are signed up to the 24-hour collection service.

Convenient medicine pickup

Pick up their medicines easily at a time that suits them, with some even visiting the store in the middle of the night. 

 

 

It’s a balancing act. I still want to have a connection with my patients.

Zia Ashraf, Pharmacy owner

 

Your Journey to an Autonomous Pharmacy Starts Here

We're working with over 100 NHS Trusts to reduce errors, waste and workload. Contact us today to kick start your automation journey.

Download the case study

Enhancing Customer Convenience

On the one hand, it has achieved the direct benefit of enhancing customer convenience but, crucially, it has delivered the indirect benefit of being a real talking point among the local community.

 

 

We Help You Grow Your Business

    • JVM 208/72

      Blister Pack & Pouch-Filling Automation  

      Learn More

    • VBM 200F

      Blister Card Packaging Automation

      Learn More

    • SureMed

      Single and Multidose Pill Packs

      Learn More

    • Transform Your Pharmacy with Automated Prescription Collection

      Boost customer satisfaction and streamline operations with Omnicell's Prescription Collection Kiosks

      Learn More